b. This privacy policy are effective from 04.06.2024. 

c. Changes to the privacy policy: We may update the privacy policy from time to time. Any modifications will be effective once posted on our website. We may send you notification of the change in the privacy policy through email, however, it is also your responsibility to check for updates. If you disagree with future changes, you can cancel your account. By continuing to use our website and services after any modifications, you agree to the updated Privacy Policy.

d. Acceptance of privacy policy: By using our website and our content on devices such as mobile apps, laptop, and tablets etc., you agree to this privacy policy terms. Whether you're just browsing or a registered user, these terms apply. If you don't agree, please stop using our website and services.

e. Notices and Questions: For any questions or concerns regarding this Agreement, please contact us via email at legal@saanjh.ai

f.  For any user data requests or questions/concerns about our privacy practices, feel free to contact us via email at support@saanjh.ai

g. Or mail us at NVLIFE PRIVATE LIMITED (CIN: U85300KA2020PTC133710), Registered office at No. 677, 1st Floor, Suite #983, 27th Main Road, 13th Cross Road, HSR Layout, Sector-1, Bengaluru, Karnataka- 560102, India. Notices to Saanjh.ai may be sent to the provided email and postal addresses.

h. Please refer to our website's Help Center for additional information and support related to our services.

a. Personal Information:

1. When you register for our services, we will ask for your name, address, email, date of birth, or credit card information. Providing this information is optional, but some features may require it. 
2. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, participate in surveys, or fill up forms or trackers for diagnosis or marketing promotions; 
3. We collect personal information through diagnosis forms and trackers, to analyze your issues and track your progress. 
4. We collect personal information during our interactions with you in the live sessions when you subscribe to any program. 
5. We collect personal information of various natures, if can you opt for a counseling session.

b. Non-Personal Data:

1. We may collect non-personal information like your browser type and operating system, ratings & taste preferences, to improve our services.
2. Your interactions with our emails and texts, and with our messages through push and online messaging channels;
3. Details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
4. Device IDs or other unique identifiers, including for your network devices (such as your router), and devices that are Saanjh.ai capable on your network;
5. Resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);

a. Age Restrictions: Our services are available to individuals who are age 7 and above. By registering for our services, you confirm that you meet this age requirement. You confirm that you are at least 18 years old and legally able to enter into a contract. If you are below this age, please seek parental consent before using our services.

b. Children's Privacy: Our website is intended for children above the age of 7 years. We do not knowingly collect information from children under 7. If you believe a child below the age of 7 has provided us with information, please let us know, and we'll do our best to remove it.

c. Parental Consent

1. Users under the age of 18 must have the consent of a parent or guardian to register and use our services. 
2. If you believe your child under the age of 18 years has provided information to us without your consent, please contact us, and we will remove it. 
3. We may contact the parent or guardian to verify consent and obtain additional information if necessary.

a. We use your information for various purposes, including running our platform, communicating with you, personalizing your experience, and sending promotional emails.

b. We use your information to analyze your issues and educate/guide you to arrive at the root cause of your issue.

c. We use your information for research purposes to analyze why and how you arrived at your suffering.

d. We may share some information with third parties, but rest assured, your privacy is essential to us.

e. We use the information to provide, analyze, administer, enhance, and personalize our services and marketing efforts, to process your registration, your orders, and your payments, and to communicate with you on these and other topics. For example, we use such information to:

1. Help us quickly and efficiently respond to inquiries and requests; 
2. Coordinate with Partners on making the Saanjh.ai service available to members and providing information to non-members about the availability of the Saanjh.ai service, based on the specific relationship you have with the Partner; 
3. Secure our systems, prevent fraud, and help us protect the security of Saanjh.ai accounts; 
4. Prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and enforce our terms (such as determining whether and for which Saanjh.ai signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Use); 
5. Analyze and understand our audience, improve our service (including our user interface experiences and service performance), and optimize content selection, recommendation algorithms, and delivery; 
6. Communicate with you concerning our service so that we can send you news about Saanjh.ai, details about new features and content available on Saanjh.ai, special offers, promotional announcements, and consumer surveys, and to assist you with operational requests such as password reset requests. 
7. These communications may be by various methods, such as email, push notifications, text messages, online messaging channels, and matched identifier communications.

a. We use cookies to enhance your experience and track website traffic patterns. You can control cookie settings in your browser, but disabling cookies may limit certain features.

a. We take data security seriously. Please safeguard your password and notify us if it is compromised.

1. Data Security: We take measures to safeguard your personal information and use encryption to protect sensitive data. However, no data transmission over the Internet is entirely secure, so we cannot guarantee absolute security.  
2. Your Privacy Rights: If you have any questions or concerns about your privacy, or if you wish to remove your personal data from our database, please contact our Privacy Office at nvlifeprograms@nvlife.net. Allow 30 days for processing and compliance.

a. Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment-related emails.

b. Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

c. Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

a. This Privacy Policy shall be governed by and constructed in accordance with the laws of INDIA, without regard to conflict of law provisions. Both the Parties agree that any cause of action that may arise under the privacy policy shall be commenced and be heard in the appropriate court in the local jurisdiction at Bangalore, in the State of Karnataka, India only.